Returns Policy

If you are not entirely delighted with the goods you have chosen, please ensure you return them to us unused within 14 days. We will be more than happy to provide a refund or you can exchange them for alternative products. 

Please keep all the packaging materials and return the goods as they were sent to you to Volcano, P.O.BOX 9695 Bournemouth BH4 0HX

Items returned to us that arrive damaged or lost will not be credited. The delivery charge on the original order will not be refunded. Goods damaged in transit to you will be replaced at no cost with free delivery. Please inform us of any breakage within three days of receiving the order.

It is not necessary to return goods to us using the Royal Mail Recorded/Special Delivery service. However, we strongly recommend you obtain a free receipt of postage from the Post Office as proof of postage, as we will not accept responsibility for parcels lost in transit. We will only refund return/ exchange postage costs if the item returned is faulty.

For further information please email us at sales@volcanojewellery.com or call us on 07492049783